Schedule
Schedule Appliance Repair
Tell us the appliance and your ZIP code and we will confirm an arrival window.
After you submit, we read the request ourselves and confirm the day and arrival window by call or text.
What happens after you submit
- We review the request
We check the appliance, the symptom and how far you are from our base in Locust Grove so we arrive prepared.
- We confirm the visit
A call or text confirms the day and your arrival window: Morning (8 AM to 12 PM), Afternoon (12 PM to 4 PM) or flexible. Any diagnostic or trip fee is confirmed then too.
- The technician arrives
Diagnosis first, then a clear explanation of what the appliance needs before any repair work begins.
Warranty or home-warranty claim?
If the appliance is under a manufacturer warranty, an extended warranty or a home service contract, open the claim with the plan first. The plan confirms coverage, assigns a repair provider and issues a claim or dispatch number. When the plan assigns the job to us, that number lets us invoice the plan instead of you.
On the form, answer Yes to the warranty question and enter the plan name and claim number. Without a plan assignment we can still come out, but the visit is billed to you as a standard repair. Details are on our warranty appliance repair page.
Where to find your model number
The model number lets us check part availability before the visit. It is on a label or metal plate, not the brand name on the front.
- Refrigerator: inside the fresh-food section on a side wall or ceiling, or on the door jamb.
- Washer: under the lid on a top-loader, inside the door rim on a front-loader, or on the back.
- Dryer: inside the door opening around the rim, or on the back.
- Dishwasher: on the edge of the door, visible when it is open.
- Range or oven: inside the oven door frame, behind the storage drawer, under the lift-up cooktop, or on the back.
If you cannot find it, send the form anyway and share a photo of the label when we confirm.
Scheduling questions
Do I need the model number to schedule?
No. It helps, but send the form without it and give it to us when we confirm.
How soon will you confirm?
We reach out during business hours, listed at the bottom of every page. After-hours requests are reviewed when we open.
What does the visit cost?
Any diagnostic fee and trip charge are confirmed when we book, before anyone drives out. Ask us when you schedule.
Can I reschedule or cancel?
Yes. Reply to your confirmation text or email, or tell us when we call. Ask us about our cancellation policy when you schedule.